At Steinkopf and Sons Wholesale Nursery, we value your trust and are committed to protecting the privacy of our customers, vendors, and partners. This policy outlines how we collect, use, and safeguard your information, especially when communicating via phone, email, text messaging (via Ooma Office), or in person.

1. Information We Collect

We may collect and maintain the following information:

• Business name and contact details (e.g., address, phone number, email)
  
  

• Contact person(s) and job title(s)
  
  

• Payment and billing information
  
  

• Order and purchase history
  
  

• Tax exemption documentation (if applicable)
  
  

• Communication preferences
  
  

• Any other information voluntarily provided in the course of doing business
  
  

2. Use of Information

We use this information to:

• Fulfill plant orders, deliveries, and services
  
  

• Provide customer support and respond to inquiries
  
  

• Communicate order confirmations, updates, and important nursery news
  
  

• Process billing, payments, and credit arrangements
  
  

• Maintain accurate records for sales tax and accounting purposes
  
  

• Send reminders or notifications via text or phone (e.g., invoice reminders, seasonal product updates)
  
  

3. Text Messaging Policy (via Ooma Office)

With your consent, we may contact you by text message regarding:

• Invoices or account balances
  
  

• Order confirmations or pickup reminders
  
  

• Schedule changes or delivery notices
  
  

• Nursery updates or limited-time offers
  
  

Message and data rates may apply.

Opting In and Out

• You may opt in by requesting messaging in writing, over the phone, or by replying “YES” to a message.
  
  

• You may opt out at any time by replying “STOP” to any message, or by contacting us directly.
  
  

4. Privacy and Communication with Businesses

If your nursery, landscaping business, or organization has an account with us, we will only speak about protected information (such as billing details, account balances, or credit terms) with individuals who are explicitly authorized on file.

To add or remove authorized contacts for your business, please contact us in writing with updated information.

5. Data Protection

We take reasonable precautions to protect your information, including:

• Secure handling of digital and paper records
  
  

• Limiting access to account details only to staff on a need-to-know basis
  
  

• Never selling or renting your data to third parties
  
  

We do not store sensitive information such as full payment card numbers after transactions are processed.

6. Third-Party Services

We may use third-party services to assist with communications or bookkeeping (such as Ooma Office for phone and text services, or accounting software). These services are expected to maintain strict confidentiality and comply with applicable data protection laws.

7. Your Rights and Choices

You may request access to or correction of your personal or business information at any time. If you wish to stop receiving communications, change your preferred contact method, or raise a concern about privacy, please contact us.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and effective as of the date listed above.

9. Contact Us

If you have any questions about this policy or wish to make a request regarding your information, please contact us directly.